Support / Firmware Upgrades / Handheld Remote Firmware Upgrade Instructions
Handheld Remote (HHT) Firmware Upgrade Instructions
Download the Firmware Upgrade Utility
In order to upgrade the firmware on your remote control, you will need to download the firmware update application from the following URL and extract the files into a directory on your computer:
https://www.aarcomm.com/s/Aarcomm_Firmware_Upgrade_Utility.zip
NOTE: If you encounter an error that MSVCR100.dll was not found, please try installing the Microsoft Visual C++ 2010 Redistributable (x86 version). https://www.microsoft.com/en-us/download/details.aspx?id=26999
NOTE: If you encounter an error that BSL430.dll was not found, please ensure that you have extracted all the files to a separate folder and that you are not running Aarcomm_Firmware_Utility directly from the zip file.
Firmware Upgrade Instructions
1. Save the firmware update file (".txt") that was emailed to you to your computer's file system. This will be a .TXT file that typically starts with “FPR-10021-“.
2. Run the Aarcomm_Firmware_Utility program. Click Next on the first screen, then select "I accept the license agreement" on the next screen and click Next again. The program will show "No device connected".
3. Turn off the handheld remote.
4. Pull the cover off at the keyring of the handheld and plug in the USB-mini cable. Do not plug the other end into your computer yet.
5. Set the handheld on a flat surface and firmly hold down the Left and Right rectangular buttons that are on either side of the upper display (closest to the green button), and while still holding these two buttons plug the USB cable into your computer. The red and green lights on the handheld should begin to flash alternately, and you can then release the buttons.
6. The Aarcomm_Firmware_Utility program should now show "Found 1 device" (the first time, Windows may take a few minutes to install the driver before the button is enabled). Click Browse, navigate to and double-click the new firmware .TXT file that you received.
NOTE: Do not upload the file called "Firmware Upgrade Instructions.txt". Only upload the file that starts with “FPR-10021-“.
7. Click Upgrade Firmware.
8. When the progress bar reaches the right-hand side and "Done!" is displayed, click Close.
9. Make sure you have closed the Aarcomm_Firmware_Utility program, and press the red button on the handheld and unplug the cable. (There is a bug in some versions of Microsoft Windows, notably Windows XP, that will cause the USB system to stop working if you forget to close the program before turning off or disconnecting the handheld; in that case, a power-cycle of your computer is required to reset the USB system.)
10. We recommend that you rematch the Handheld with the receiver after updating the firmware.
For further assistance, please contact technical support: