Career Opportunities

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CUSTOMER SUCCESS REPRESENTATIVE
Customer Success Representative
 
Aarcomm Systems is an electronics design and manufacturing company focused on providing next generation radio remote controls for mobile construction and utility equipment. We are a fast-growing technology company looking for exceptionally motivated people who love to see the impact of their work and how it directly contributes to the growth and success of the company.
 
Description:
 
The Customer Success Representative(CSR) is responsible for the overall business relationship with Aarcomm’s existing customers. The CSR’s goal is to build trusted advisor relationships with our clients and help them maximize the use of Aarcomm radio remote control solutions. The CSR coordinates the strategic planning, managing, and measuring of the ongoing success of our client base via business reviews, product roadmap presentations and overall advocacy on behalf of the client. The Customer Success Representative is outcome-focused and driven to help define and achieve client success.
 
Duties include but are not limited to:
  • Maintain the highest level of client loyalty by networking & developing relationships in all departments within the client organization. (Engineering, Customer Service, Parts, Purchasing, Sales, Upper Management and Dealer Networks)
  • Administration of quotations, purchase orders, backlog reports, and Accounts Payable collection.
  • Conduct ongoing business reviews to discuss forecasts, customer service training, customer feedback and product development roadmaps. Some review will require travel across Canada and the USA.
  • Interact with engineering and sales departments to discuss new product features on their equipment and update them on Aarcomm product & feature roadmaps
  • Continually network & promote Aarcomm on social media. (LinkedIn, Facebook, Youtube…)
  • Provide information about Aarcomm’s company vision and product strategy
  • Continually solicit client feedback to help drive product and operational improvements to enhance the overall Customer Experience
  • Work closely with departmental counterparts inside Aarcomm to drive issues to closure
  • Other Related Duties
What you bring:
  • A proactive, enthusiastic drive for results
  • Ability to collaborate in a fast-paced team environment
  • A passion for marketing, sales, and customer service
  • Team player with strong leadership and communication skills
  • Interest in learning about, and contributing to, a small company (start-up) success story.
  • Ambition to grow and possibly manage our sales team in 3 to 5 years.
What is required:
  • Post-secondary degree/diploma or equivalent experience.
  • Strong communication skills via phone, email and social media
  • Proficiency with MS Office, various social media platforms, and CRM software
  • High emotional intelligence and ability resolve conflict wherever it arises
  • Highly organized and efficient with exceptional follow through
Nice to have:
  • Experience or interest in mobile construction equipment, hydraulic components or electrical engineering technology
  • Previous inside sales or customer service experience, particularly in B2B role.
  • Proficiency with SalesForce
  • Experience in networking within LinkedIn or other social media.

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Extended health care
  • Flexible/hybrid schedule
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

To apply, please complete the application and include your salary. Note that the successful candidate will be working at our Coquitlam office and that Aarcomm is currently not offering relocation assistance. We appreciate the interest shown by all applicants. However, we will only contact those who are considered as candidates for the position.

Apply Now

SENIOR ELECTRO MECHANICAL ASSEMBLER

Aarcomm Systems is an electronics design and manufacturing company focused on providing next generation radio remote controls for mobile construction and utility equipment. We are a fast-growing technology company looking for exceptionally motivated people who love to see the impact of their work on a daily basis, who are driven to ensure the success of the company, and who want to be a part of something special. We are looking for an enthusiastic, considerate, proactive individual with a strong desire to work in a fast-paced, team based collaborative design environment to help us develop next generation technologies.

Aarcomm Systems is seeking an experienced Senior  Electronic Assembler to join our Production team. The ideal candidate will be responsible for the assembly of electronics, cables, and mechanical subassemblies.

Duties include but are not limited to:

  • Mechanical assembly of our electronic products and prototypes
  • Assembly of cable harnesses, connectors, and wire terminations
  • Perform simple electrical and continuity testing of cables
  • Building and repairing mechanical test stations
  • Contributing your expertise to help solve design and assembly problems, and to help develop and improve assembly techniques and documentation

Required knowledge, skills and abilities: 

  • Post-secondary technical diploma or equivalent education and experience
  • 5+ years hands on experience in mechanical assembly in a manufacturing environment
  • Excellent hands-on ability, attention to detail, and the ability to work with minimal supervision
  • Proficient with the use of hand and power tools in a proper and safe manner
  • Ability to read and interpret mechanical drawings and wiring diagrams
  • Experience with soldering
  • Familiarity with electronics is an asset
  • Good written and verbal communications
  • Strong organizational skills and the desire and ability to learn new things
  • Ability to work well in a fast-paced team environment that is focused on priorities and end results

To apply, please complete the application and include your salary expectation. Note that the successful candidate will be working at our Coquitlam office and that Aarcomm is currently not offering relocation assistance. We appreciate the interest shown by all applicants. However, we will only contact those who are considered as candidates for the position. For additional information on our company, please visit our website at www.aarcomm.com

Apply Now

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